Balderton couple isolate after test results are lost
A pensioner said it was inexcusable that her coronavirus test results have been reported as ‘lost’.
Mrs Lynn Lambert, 70, of Balderton, visited a testing centre at Coronation Street Park on Tuesday, September 1, but is still yet to hear back from the NHS.
Initially worried, Lynn, who wanted the test after showing symptoms of the virus, contacted the NHS by dialling 119 and was told her results may take longer than 24 hours due to the high volume being carried out.
“I rang for four days in a row, but we didn’t get any results back,” said Lynn.
“I was initially told it would take longer to get my results, and then I was told that my test had gone missing and my problem would be sent to their investigations team.
“I was so angry. I got in touch with Robert Jenrick’s office, who put it down to human error, which I can appreciate, but it makes you wonder how many people have been in this same situation up and down the country.”
Lynn and her husband Trevor, 71, who did not get tested, said they went into self-isolation on the day of Lynn’s test and have since come out.
“This should not have happened,” Lynn said.
“The tests are filed. They have a barcode on. They don’t touch you or the test, so I don’t see how it could be lost.
“I get that they are under a lot of strain, but you cannot lose the swab or the results.”
Nationally, there has been a rise in the demand for testing and, while there is no shortage of centres or staff, booking an appointment has proved to be a challenge for some.
This is because lab capacity has its limitations and swabs that are not processed in a small time period are at risk of becoming invalid.