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NHS covid app glitch blamed for widespread confusion in Newark and Sherwood and Rushcliffe over bogus reduction in Nottinghamshire's alert level last night




Nottinghamshire remains in tier two, the high risk category for coronavirus restrictions, despite the NHS covid app reporting a reduction in the alert level.

At around 6.30pm yesterday (Friday, October 16) the alert level in areas of Nottinghamshire, including Newark and Sherwood and Rushcliffe, changed from high to medium.

The Advertiser contacted the Department of Health press office to query the change, which was amended back to high just after 8.30pm.

The NHS covid app notified residents of a change from 'high' alert to 'medium' at around 6.30pm last night. (42742298)
The NHS covid app notified residents of a change from 'high' alert to 'medium' at around 6.30pm last night. (42742298)

People received notifications to say the alert had changed through the NHS covid app.

Emma on Facebook said: "I’m really confused, is Bingham in a the high level or medium with this corona?

"My app's recently changed from high to medium. It’s like it can’t decide."

Isobel said: "Mine has done the same, but then I went on the government website and it linked me to Rushcliffe again and said it was still 'high'."

The NHS covid app notified residents the alert was at 'high' at around 8.30pm. (42742296)
The NHS covid app notified residents the alert was at 'high' at around 8.30pm. (42742296)

Sarah added: "I have just gone back to high and I have only moved from the kitchen to the lounge."

One person said their own alert level changed to medium, but that her husband's remained at high.

Amber said: "Mine does this too. I'm back to medium - so confused."

Abbie added: "It’s all so confusing. I work at Belvoir, classed as Leicester and they have different rules, if we go into tier three I haven’t a clue if I’m allowed to travel there.

"All our staff are confused."

Very different restrictions apply to those in medium and higher risk areas.

A Department of Health and Social Care spokesman said: "We are aware of an issue that impacted updates to postcode alerts for some app users yesterday evening (Friday).

"This was identified and resolved within an hour and users’ phones will automatically update to show the correct local alert level for their area along with new guidance.”



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