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Nottinghamshire and England customers who had Christmas travel plans cancelled will receive refund, says government

Those in England who have had their Christmas travel plans cancelled will have their train and coach tickets refunded, says the government.

Transport Secretary Grant Shapps assured travellers they would be refunded for 'doing the right thing' after Christmas coronavirus measures were tightened on Saturday.

People in the newly-announced Tier 4, areas mostly in the east and south-east of England, have essentially had their Christmas cancelled — not being allowed to meet up in any circumstance. This is because a new variant of the virus is most prevalent in these locations.

Photo credit: Yui Mok/PA Wire
Photo credit: Yui Mok/PA Wire

Areas in tiers one to three, of which Nottinghamshire is in Tier 3, are now only allowed to meet in a local bubble on Christmas Day — a big difference to the five-day respite the country was looking forward to. People must not travel between tiers to mix in a bubble.

The Department for Transport (DfT) said cash refunds would be provided for cancelled rail and coach bookings in England for the previously announced Christmas travel window of December 23-27.

Tickets will only be refunded if purchased after the travel window was announced on November 24 and before it was amended on December 19.

DfT said operators can issue refunds immediately but warned they may face delays due to the high volume of claims. You should look on your travel provider's website on how to ask for a refund.

Mr Shapps said: "It is imperative that we all follow the new measures and play our part in tackling this virus, protecting others and safeguarding our NHS.

“If you booked a coach or rail journey between December 23 and 27, you are entitled to a cash refund. This ensures no one is left out of pocket for doing the right thing — staying home in Tier 4, and elsewhere staying local and only meeting your Christmas bubble on Christmas Day.”

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