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Newark woman, 74, forced to wait 16 hours for ambulance following town centre fall

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A 74-year-old woman was left waiting 16 hours for an ambulance following a fall in Newark town centre.

Carol Peel, of Winthorpe Road, fell near the Queens Head pub and was told that the wait time for an ambulance would be between four and six hours.

Passing firefighters helped Carol into her car and she was taken to Newark Urgent Care Centre, where it was found she had a fractured pelvis and several cracked ribs.

An ambulance responds to an emergency. Stock picture (51574225)
An ambulance responds to an emergency. Stock picture (51574225)

Two days later, Carol’s husband, Michael, rang for an ambulance again after her pain became unbearable.

He made the call at noon, but the ambulance didn’t arrive until 4am the following morning.

“It was a bit of a let down really. I would have thought it would have been quicker,” he said.

“I’m just disappointed in the service from the operations side. If you’re breathing or concious they don’t seem interested.”

Carol went to the Queen’s Medical Centre, Nottingham, where she stayed for several nights.

Greg Cox, divisional director for the Nottinghamshire division of the East Midlands Ambulance Service, said: “We are sorry that on this occasion we were not able to provide help sooner for Carol. We are currently speaking to Carol because we are keen to understand her experience in order to help us improve the service we provide.”

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