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Newark woman who fell in shared accommodation waited eight hours for East Midlands Ambulance Service

A woman who fell over had to wait nearly eight hours for an ambulance to come to her aid.

The woman fell in the corridor of her shared accommodation in Newark at 12.40pm and waited until 8.30pm for East Midlands Ambulance Service to arrive.

She was taken King’s Mill Hospital and discharged around midnight but at 9am the next morning had another fall and was again left waiting for an ambulance.

The woman's carers were unable to lift her.
The woman's carers were unable to lift her.

While she does have carers, they were unable to lift her.

Ben Holdaway, director of operations at East Midlands Ambulance Service, said: “We are aware of two incidents of a similar nature where both were initially categorised as a category three, meaning an urgent problem which is not immediately life-threatening, but which requires assessment.

“Nationally, the ambulance service aims to respond to these calls at least nine times out of ten within 120 minutes.

“East Midlands Ambulance Service and the wider NHS continues to experience unprecedented high demand.

“This isn’t the level of service that we want to provide, and we are sorry that we were not able to provide help sooner.”

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