KL Secretarial Services, owned by Collingham resident Kerry Lummus, offers virtual help to businesses
A new service to provide businesses with an extra pair of virtual hands as they adapt to different ways of working has been launched by a Collingham businesswoman.
KL Secretarial Services, owned by Kerry Lummus, has introduced a virtual meeting co-hosting service that helps coaches, trainers and businesspeople with their online meetings.
“I’m always looking for additional ways to support my clients and add value to their business,” said Kerry.
“As soon as I realised that an extra pair of virtual hands would make it really easy for them to build up a rapport with their participants and allow them to concentrate on delivering the content they have worked so hard to craft, I knew I had to do something.”
The new service is designed to overcome the problems of delivering a fast-paced, interactive online session.
It is designed to keep the participants engaged, while also managing the waiting room, running breakout rooms, polls and quizzes, keeping a watchful eye on the online chat and non-verbal feedback, and being aware of anyone having technical issues.
Kerry undertook an online course to learn how to best support trainers and is offering packages, including help with setting up sessions and post-session support, such as distribution or transcription of the recording.
“The response from the business community has been great,” Kerry said. “They are often getting more than they bargained for as they are finding the advice I can give regarding tools and apps they can integrate into the platform is an extra bonus.”
Kerry set up KL Secretarial Services in 2016 and provides admin support to small business owners who find themselves distracted from fee-earning work and providing a top-class service to their clients.
“I like to think that, in addition to providing admin support, I’m also a good ambassador for my clients when liaising with their customers,” Kerry said. “I also like to support their business by spotting connections and opportunities for them, so ultimately helping them to grow.”
During lockdown, Kerry made the most of the quieter time by completing a proofreading qualification – with a distinction.
“I managed to secure some proofreading work with a publisher,” she said.