Nottingham and Nottinghamshire bus services rated some of the best in the country

The county has been recognised among the top nationally for bus passenger satisfaction, according to a major survey conducted by Transport Focus.

Nottinghamshire and Nottingham residents are expressed higher satisfaction levels than in many other parts of the country, in terms of journey satisfaction and waiting times.

Nottingham ranked as the best city, and the third best area, with an overall approval rating of 87%, while Nottinghamshire ranked as the best county, and the fifth best area, with an overall approval rating of 85%.

The independent organisation, Transport Focus, completed extensive surveys in the 34 Local Bus Partnership areas to ask passengers their thoughts on wait times, bus drivers, value for money and overall satisfaction.

The greater Nottingham area came top nationally in terms of satisfaction with wait times and Nottinghamshire the top county with satisfaction rating of 82% and 74% respectively. This follows from significant work in recent years to upgrade the real-time information network to take the uncertainty out of wait times, designating 26km of bus lanes in Nottingham city and upgrading junctions for bus priority.

Neil Clarke, cabinet member for Transport and Environment at Nottinghamshire County Council, said: “This is great news for Nottinghamshire and Nottingham City and we are proud of all of the work we have done together through our Nottinghamshire and Greater Nottingham Bus Service Improvement Plans to improve bus travel for people across the county.

“We are committed to investing in bus services and infrastructure and at the end of 2023 we announced over £5million will be invested to support, improve and deliver new bus services across the county with a clear focus on reconnecting communities and protecting services to boost access to education, health, employment, shopping, and leisure activities. Next month we will be launching our fifth Nottsbus On Demand zone in south Newark, which will allow rural residents to travel flexibly and connect in to Bingham, Newark and Bottesford.

“We are particularly proud to be ranked the highest of all of the ‘semi-rural’ counties in the Transport Focus overall journey satisfaction table.

“We know there is more work to do when it comes to bus service improvements and making sure that every community has access to a reliable and affordable service and so we will continue to work closely with Nottinghamshire operators and the Government to secure further investment to continue improvements for local people and remain at the top of the league tables.”

Matt Cranwell, managing director at Stagecoach East Midlands, said: “We are delighted to see Nottingham and Nottinghamshire topping the results of the Transport Focus UK Bus Passenger Survey for overall customer satisfaction. This recognition is a reflection of the dedication of our drivers, engineers, cleaning staff, and depot management teams, who work hard to deliver a safe, comfortable, and essential service to our customers every day.”

Nottingham’s bus operators also ranked highly nationally. Nottingham City Transport (NCT) ranked third overall for top locally owned operator and trentbarton came sixth, out of 55 operators surveyed across the country.

David Astill, NCT’s managing director said: “Here at NCT we take nothing for granted, but strive every day to deliver bus services that are reliable and frequent, operated by modern state-of-the-art buses, offer value for money fares and are driven by friendly and courteous team members. We are both humbled and delighted that our customers recognise our efforts through the generous satisfaction scores that they attach to Nottingham’s bus company. We thank them for their loyalty and custom and look forward to serving them for many years to come.

“It is also appropriate for me to express my gratitude to the whole team at NCT for a job well done. The high regard in which Nottingham’s bus services are held is testament to many decades of close working between the local bus operators and the city and county councils. It is a timely reminder of what can be achieved through working in partnership where there is the genuine will to succeed for the benefit of the bus passenger.”

Bus drivers ranked well too, with trentbarton officially having the best bus drivers in the country with NCT also ranking in highly at eight out of 55.

Tom Morgan, trentbarton’s managing director, said: “An outstanding driver is what makes an everyday bus journey a great experience, so for our drivers to be the best in the country is a fantastic achievement and a huge contribution to the overall success of Nottingham and Nottinghamshire in this survey.

“Also playing a vital role in this ongoing success is the common vision and teamwork between the operators and the local authorities. By working together, we are achieving bus customer satisfaction levels up there or ahead of almost everywhere else in the country.”