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Ollerton pensioner's complaint over reaction of Newark Range staff when asked why they weren't wearing face masks

A pensioner complained to head office over the reaction of staff at a Newark shop when she asked why they weren’t wearing face masks.

Suzanne Buxton and her husband were out for the first time after shielding for 2½ months and went to The Range for some essential shopping.

Suzanne, 72, of Ollerton, said: “I immediately noticed that the staff weren’t wearing masks. One of the girls pushed passed me so I asked her why she wasn’t wearing one.

The Range, Beacon Hill retail park, Newark. Credit: Google Maps (42996822)
The Range, Beacon Hill retail park, Newark. Credit: Google Maps (42996822)

“She replied that she wasn’t compelled to wear one and it was offensive for me to ask the question.”

Another staff member, also not wearing a mask, added that they did not have to serve the couple.

“It’s outrageous. There are terrible goings-on. I am afraid to go out and when I have done it is always with a mask,” said Suzanne, who has asthma.

“Why are we doing everything we can to keep ourselves and everyone else safe when staff at The Range can’t even take a basic precaution?”

A spokesman for The Range said: “We have taken all measures possible in every store to keep our staff and customers safe.

“Following government guidelines, we require the mandatory wearing of face-masks for all customers and staff unless a health condition makes them exempt from this.”

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