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Reader's letter: Satisfied with surgery service

As a resident of Balderton, registered for many years as a patient of the Lowfield Lane NHS centre, I was alarmed to read your report of shortcomings in the services it provides (Patients Raise Health Centre Service Concerns, Advertiser, August 12).

Although I must accept at face value others’ complaints about staffing and difficulties with telephone access, my own experience has been of friendly and compassionate staff doing their best to provide the services that I have needed on those, admittedly rare, occasions when I have needed them.

Understanding that covid restrictions and extra calls on their time have made contact with staff members more difficult on recent occasion, I have never failed to get through by telephone or obtain the necessary treatment.

Just last week, on Monday I got a GP appointment for Thursday and subsequently was offered an appointment at King’s Mill Hospital for the next day.

I have full sympathy for any other patient whose experience has been different from mine, and I am among the first to recognise that the NHS has many weaknesses (which might, indeed, be resolved by some of the “privatisation” that has been so successful in many other countries) but I feel it is only fair to speak as you find and point out that not everybody feels as dissatisfied as did the people quoted in your report. ­— BILL DAVIDSON, Balderton.

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