Tenant was told to wait for tap repair
An elderly council tenant who has leukaemia says she had to employ her own plumber after being told her tap could not be fixed for seven days.
Mrs Barbara Sayer, 77, of Trinity Road, Newark, was left without hot water in her bathroom when a tap broke.
She contacted Newark and Sherwood Homes and explained she was disabled, but said she was told no plumbers were available.
“I went to have a wash and my tap disintegrated in my hand, so no hot water,” she said.
“I rang Newark and Sher-wood Homes and they told me no one could come out.
“I pointed out to them that I was disabled and I had cancer.”
Mrs Sayer said the broken tap in her bathroom sink meant she could not use the hot tap on her bath, because the pipework was linked.
She decided she could not wait and employed a plumber at her own cost.
“I got a plumber in and he fixed it and left me a bill to prove he did it,” she said.
“He said the tap had been corroded and it took him only five minutes to fix.
“After he had been, the council rang regarding the tap and I said I had to get a plumber because I couldn’t leave it like that.”
'Carrying a kettle of hot water could be dangerous'
Mrs Sayer said she was told to boil a kettle so she could have a wash.
“I can’t do that because I have a walking stick and carrying a kettle of hot water could be dangerous,” she said.
“I wouldn’t be able to get a kettle full of hot water up the stairlift anyway.”
A spokesman for Newark and Sherwood Homes said they had been in touch with Mrs Sayer to resolve her concerns.
The spokesman said: “Mrs Sayer initially contacted us on January 3 to advise us of a fault with the hot water tap on her wash hand sink.
“We confirmed hot water was available throughout the rest of property, the issue was an isolated fault and a routine repair appointment was made for January 10.
“Had there been a total loss of hot water at the property this would have been completed as an emergency repair, however, this was not the case.
“Mrs Sayer advised us on January 4 that she no longer required her appointment as she had completed the repair privately.
“As we did not give permission for this work to be completed by a third party, we have arranged to visit and confirm all is in order, identify any other support or assistance we can offer Mrs Sayer and give retrospective permission for the work completed.”